Privacy policy

Last updated: 20 May 2026

This Privacy Policy explains how ZINQO ("ZINQO", "we", "us" or "our") collects, uses, stores and discloses your personal information when you visit www.zinqo.com.au, make a purchase, or otherwise interact with us. ZINQO is an Australian sole-trader business (ABN 45 627 361 265) based in Vaucluse, NSW, Australia.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are located in the European Union or United Kingdom, additional rights under the General Data Protection Regulation (GDPR) are described in the section "Customers in the EU and UK" below.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information we collect

We collect the following types of personal information:

  • Contact details — your name, email address, phone number, billing address and shipping address.
  • Order information — the products you view, add to cart or purchase, and your order history.
  • Payment information — payment is processed securely by our payment providers. We do not store your full card number; we may receive limited details such as the card type and the last four digits.
  • Account information — if you create an account, your login details and saved preferences.
  • Communications — any information you provide when you contact us, leave a review, or sign up to our newsletter.
  • Technical and usage information — your device type, browser, IP address, and how you navigate and interact with our website, collected through cookies and similar technologies.

2. How we collect your information

We collect personal information:

  • Directly from you — when you place an order, create an account, sign up to our newsletter, contact us, or leave a review.
  • Automatically — through cookies and analytics tools when you browse our website.
  • From service providers — such as our e-commerce platform, payment processors and shipping carriers, who help us operate the store.

3. How we use your information

We use your personal information to:

  • Process and fulfil your orders, including arranging delivery and handling returns or exchanges.
  • Communicate with you about your orders and respond to your enquiries.
  • Send you marketing and promotional emails, where you have signed up to receive them (you can opt out at any time).
  • Operate, maintain and improve our website and product range.
  • Detect and prevent fraud, and keep our website and customers secure.
  • Comply with our legal obligations.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, understand how the site is used, and measure the performance of our advertising. Some cookies are essential for the website to function; others are used for analytics and marketing.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

5. How we share your information

We do not sell your personal information. We share it only where necessary to run our business, including with:

  • Our e-commerce platform — our online store is hosted on Shopify, which processes data on our behalf.
  • Payment providers — to securely process your payments.
  • Shipping and fulfilment partners — such as Australia Post, DHL and UPS, to deliver your order.
  • Marketing and analytics providers — to send our newsletters and understand how our website and ads perform.
  • Professional advisers and authorities — where required by law, or to protect our legal rights.

These providers may only use your information to provide their services to us, and are required to keep it secure.

6. International transfers of data

Some of our service providers are located outside Australia. This means your personal information may be stored or processed overseas. Where we transfer your information internationally, we take reasonable steps to ensure it is handled in line with this Privacy Policy and applicable privacy laws.

7. Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Payments are processed through secure, encrypted connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. How long we keep your information

We keep your personal information only for as long as we need it — to fulfil your orders, provide customer support, meet our legal and tax obligations, and resolve any disputes. When it is no longer needed, we securely delete or de-identify it.

9. Your privacy rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct information that is inaccurate, out of date or incomplete.
  • Ask us to delete your personal information, where we are not required to keep it.
  • Opt out of marketing communications at any time.

To exercise any of these rights, email us at help@zinqo.com.au. We may need to verify your identity before acting on your request, and we will respond within a reasonable time.

10. Marketing communications

If you have signed up to our newsletter, we may send you news, offers and product updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by emailing us at help@zinqo.com.au. We may still send you non-marketing messages, such as order confirmations and shipping updates.

11. Customers in the EU and UK

If you are located in the European Union or the United Kingdom, you have additional rights under the GDPR, including the right to access, correct, delete, restrict or object to the processing of your personal information, and the right to data portability. Where we rely on your consent to process your data, you may withdraw that consent at any time.

To exercise these rights, contact us at help@zinqo.com.au. You also have the right to lodge a complaint with your local data protection authority.

12. Children's privacy

Our website and products are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Links to other websites

Our website may contain links to third-party websites, such as our social media pages. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version is always the one published on this page, with the "Last updated" date shown at the top. We encourage you to review it periodically.

15. How to contact us

If you have any questions about this Privacy Policy, or a complaint about how we have handled your personal information, please contact us:

ZINQO
ABN: 45 627 361 265
Location: Vaucluse, NSW, Australia
Email: help@zinqo.com.au

We take privacy complaints seriously and will work with you to resolve them. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.